1. Introduction

International Nursing Escort is a service provided by Holistic Community Care Limited.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you use our website, complete our contact form, contact us or enquire about our services, and how we use and protect it.

Holistic Community Care Limited is responsible for the personal information described in this policy.

Website: www.holisticnurseescort.com
Email: daniel.afeeva@carebyholistic.com
Telephone: +44 (0)20 7091 0399
Head office: Unit 3B, Union Court, 20–22 Union Road, London, SW4 6JP

2. Information We Collect

We may collect personal information when you complete our website contact form, email us, telephone us or enquire about our services.

Depending on the information you provide and the service requested, this may include:

• Your name and contact details, such as your email address and telephone number.
• The information you include in your enquiry or message.
• Details about the service or journey you are enquiring about.
• Information about a patient’s care or support needs, if you provide this to us.
• Further contact, travel or medical information needed to assess or arrange a service.
• Correspondence and records relating to your enquiry or booking.

Our website hosting or security systems may also collect technical information, such as your IP address, browser type and details of your visit.

If you are contacting us on behalf of someone else, please make sure you have an appropriate reason and, where necessary, their permission to share their information with us.

3. Medical and Sensitive Information

Some information you provide may relate to a person’s health. Health information is considered special category data and is given additional protection under data protection law.

Please avoid including detailed medical records or other highly sensitive information in the initial contact form. Once we understand your enquiry, we will explain what further information is needed and how to provide it.

Where we need to collect or use health information, we will do so only where we have an appropriate lawful basis and a separate condition for processing this type of information. Depending on the circumstances, this may include your explicit consent or a health and social care condition where the legal requirements are met.

Where we rely on consent, you can withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of information already processed, and it may affect our ability to assess or provide a service.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries submitted through our website, by email or by telephone.
• Discuss your requirements and provide information or a quotation.
• Assess whether we can provide an appropriate service.
• Plan, coordinate and deliver an agreed service.
• Communicate with you about your enquiry, booking or care arrangements.
• Manage invoices, payments and business records.
• Maintain the security and operation of our website and systems.
• Meet our legal and regulatory obligations.
• Respond to complaints, queries or legal claims.

We will only use personal information for purposes that are appropriate to the information provided and the services requested.

5. Our Lawful Bases for Using Your Information

Data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

• Contract: where information is needed to take steps you request before entering into a contract, or to provide services under a contract.
• Legitimate interests: where necessary to respond to enquiries, manage our business, maintain security or handle complaints, provided these interests are not overridden by your rights and interests.
• Legal obligation: where we need to keep or disclose information to comply with the law.
• Consent: where we ask for your consent to a particular use of your information. You can withdraw consent at any time.

Where we process health information, we also need a separate legal condition, as explained in section 3.

6. Sharing Your Information

We may share information with others where necessary to respond to an enquiry, arrange or provide a service, or meet a legal obligation. Depending on the circumstances, these may include:

• Members of our team and nursing or care professionals involved in providing the service.
• Healthcare professionals, hospitals or care providers involved in the patient’s care.
• Airlines, transport providers and other organisations involved in an agreed journey.
• Website hosting, email, IT and other service providers who support our business.
• Professional advisers or insurers, where appropriate.
• Public authorities or regulators where we are required or permitted to share information by law.

We will only share the information reasonably needed for the relevant purpose and will take appropriate steps to protect it.

7. International Transfers

Our services may involve arranging care or travel outside the UK. In some circumstances, we may need to share relevant information with organisations in another country, such as a hospital, airline or care provider involved in the journey.

Where personal information is transferred outside the UK, we will take appropriate steps to comply with data protection law, including putting suitable safeguards in place where required.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining records and meeting legal or regulatory requirements.

The length of time we keep information depends on its nature, whether you proceed with a booking, and any applicable legal, professional or insurance requirements.

When information is no longer needed, we will take appropriate steps to delete, destroy or anonymise it.

9. How We Protect Your Information

We take appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it for their work. However, no method of sending information over the internet or storing it electronically can be guaranteed to be completely secure.

10. Cookies and Website Technology

Our website may use cookies and similar technologies to support its operation and, where applicable, to understand how visitors use the site.

Cookies are small files stored on your device. You can manage or delete cookies through your browser settings.

Where required, we will ask for your consent before using non-essential cookies. You can change your choices through the website’s cookie settings, if available.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of how we use your information.
• Object to certain uses of your information.
• Request a transfer of information you have provided to us.
• Withdraw consent where we rely on consent to use your information.

Some rights apply only in certain circumstances and may be subject to legal exceptions.

To make a request, please contact us using the details in section 14. We may need to confirm your identity before responding. We will respond within the applicable legal timeframe.

12. Complaints

If you have concerns about how we handle your personal information, please contact us so that we can look into the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Website: www.ico.org.uk

13. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We recommend that you read their privacy policies before providing them with personal information.

14. Contact Us

If you have any questions about this Privacy Policy, would like to make a data protection request or wish to raise a concern, please contact:

Daniel Afeeva, Director
Holistic Community Care Limited
Unit 3B, Union Court
20–22 Union Road
London
SW4 6JP

Email: daniel.afeeva@carebyholistic.com
Telephone: +44 (0)20 7091 0399
Mobile: +44 (0)7852 966 379
Website: www.holisticnurseescort.com

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Please check this page periodically to see the latest version.